Return Policy
Table of Contents
Satisfaction and safety of its customers are part of its business operations at Antiviral Care. As the pharmaceutical products are controlled, the Return Policy will be established so as to comply with the concerned health standard without locking out any user. You will agree to the following terms after making an order at Antiviral Care.
Qualifications on Returns
In some cases, the returns are being accepted to maintain the integrity of products and patient safety:
- Damaged or defective Goods: You can request goods be returned or replaced in case your order is received in a damaged, compromised, or defective condition.
- Wrong Items Received: When you happen to receive a product that is not ordered, you can either get back your money or change it.
- Incomplete Orders: When you do not find something in your shipment, then report to us so that we can fix it within the shortest time possible.
The returns are to be submitted within 7 days after the delivery, and the details of the orders and other evidence in the form of photographs.
Non-Returnable Items
There is no possibility to send some of the goods back: because of the safety, hygiene and adherence to the rules:
- Drugs that have been consumed.
- Unpackaged, untitled goods.
- Perishable or sensitive commodities.
- Orders in which the customer had a bad choice or overdid the product.
The drugs also cannot be refunded on the basis that they are not working, since the outcomes may vary when it comes to the health of a person.
Refund Policy
Passed returns may be reimbursed or substituted as per the nature of the issue:
- Full Refunds: It is provided when the cases of the damaged, defective or lost products are proved.
- Partial Refunds: Can be applied to those cases when it comes to a partial part of the order.
- Replacements: It can be used in case of stock availability.
The refund is refunded in the same mode that was used to send the money and is usually taken between 5-10 business days, based on the financial institution.
Return Process
To gain some revenue, the customers will have to:
- Place the order with the description of the problem and call the Antiviral Care customer care.
- Have additional supporting materials like the product and packaging images.
- I have to wait for the response and further instruction of our support team.
The returns would not be accepted before being approved based on:
- Expenses in Transportation back.
- The cost of returning the product will be refunded by Antiviral Care in case the turnaround is due to our fault (e.g. bad/wrong product).
- Customers are allowed to pay the return shipping costs in case of other eligible cases.
Shipping costs are often non-refundable, except where the turnaround is due to a problem that is known.
Order Cancellations
Cancellation of the orders may occur before processing or delivering the orders. Once shipped, cancellation is not possible, and the qualified returns must be presented in compliance with the procedure presented.
Compliance and Medical Disclaimer
Antiviral Care is an online corporation which facilitates access to pharmaceutical products. We do not guarantee some medical outcomes, and everybody responds to drugs in different ways. It is also advised that customers must never consult with a licensed professional in healthcare without first needing to do so before taking or buying any medication. Due to safety considerations, the pharmaceutical products that are returned are not refilled and repackaged.
Policy Updates
Antiviral Care is entitled to amend or modify this Return Policy at any time to accommodate changes in regulations or improvement of operations. The updates regarding news will be introduced to this page, and the additional use of the platform will be regarded as the acceptance of the modified terms.
Contact Support
In case of returns, refunds, or any issues with your order, call our customer care. Antiviral Care is a company that believes in safe and trusting customer-oriented service. You have made a very good choice by picking Antiviral Care. Our trust is in you, and we are determined to provide safe and transparent access to pharmaceuticals.
Business Address:
No.1008, GIDC Shopping Centre, Morarji Circle, Vapi (396 195)
Contact:
Email: info@antiviralcare.com