Cancellation Policy
Table of Contents
Customer satisfaction and transparency are key in all transactions at Antiviral Care. This Cancellation Policy provides specifics of the situations when orders can be cancelled, the timeframes, and the roles of the customer and the platform.
You agree to abide by the provisions of this policy, in addition to our Terms and Conditions, Privacy Policy, and Shipping and Delivery rules, by making an order at Antiviral Care.
Cancellation of Orders Eligibility
Orders placed on Antiviral Care can be cancelled within a specified period of time, mostly before processing and dispatch. When an order has been validated and entered into the fulfillment process, it might no longer be possible to cancel.
Customers are advised to go through what they ordered thoroughly before deciding to make a purchase. In case the cancellation request is made after the placing of the order, Antiviral Care will make reasonable efforts to stop processing. But once the order is shipped to the logistics or shipping phase, it is not possible to cancel it.
Cancellation Timeframe
The cancellation requests should be made immediately after placing the order. Order cancellation is normally open to orders that have not been shipped or processed yet.
An order once shipped cannot be canceled, and will be subject to the Return Policy applicable, in case of eligibility. As a result of the attributes of pharmaceutical products, some of the products might not be returned after delivery.
Cancellation Requests
To cancel, the customers are supposed to call the Antiviral Care customer care by using the official communication channels that are offered on the platform. The request must contain:
- Order number
- Customer name
- Justification of cancellation.
Any requests are attended to immediately. A reply will be made on whether the cancellation has been attended to. Antiviral Care has the right to accept or reject cancellation requests according to the status of the order and requirements.
Cancelled Orders Refunds
In case of cancellation request, which is approved before dispatching the order, a full refund will be made to the initial mode of payment. The time that a refund is processed might take longer or shorter d, depending on the payment provider and the financial institution.
Where partial processing has been done, administrative or transaction charges can be charged. In case the order has been shipped, it will not be refunded under cancellation and will be covered by the Return Policy.
Non-Cancellable Orders
Some of the orders cannot be canceled due to regulatory and safety reasons. These include:
- Orders that have already been shipped.
- Individualized/custom/special-order drugs.
- Drugs that have not been approved by the pharmaceutical regulations.
- Orders marked as having compliance checked.
Moreover, Antiviral Care does not provide the cancellation of medications with supply chains and third-party logistics partners already involved.
Medical Warning and Use of the Product
Antiviral Care is a source of access to the informational and purchase options of pharmaceutical products. The description and advice on the product found on the site do not replace doctor-based medical consultation.
Drugs can have varying effects, nd they cannot be assured of results. Customers are strongly recommended not to buy or cancel medications without consulting a licensed healthcare provider, in particular, medications prescribed to treat a particular condition.
Pricing and Accuracy of Orders
Any prices shown on Antiviral Care are an indication of what is happening in the market, supply, nd supplier prices. Once an order has been placed, the price cannot be changed due to the cancellation and reordering of the order.
The customers have a role to play in the correctness of their order information s, such as the type of product, dosage, and address to which the product will be delivered. Mistakes that are found after delivery might not be subject to cancellation.
Shipping Considerations
Placed orders that cannot be delivered because of wrong or incomplete address information can be sent back to the logistics partner. Cancellation cannot be done in those cases, nd redelivery costs can take place. Weather disruptions, order processing, nd eligibility to cancel are also subject to external influences like weather disruptions, customs delays, or logistical constraints.
Legal Compliance
Antiviral Care is run following the relevant pharmaceutical and e-commerce laws. The site has no sales of prohibited or controlled substances and will have the option of canceling an order that fails to meet any legal or regulatory requirements.
Policy Updates
Antiviral Care has the right to change or amend this Cancellation Policy as and when it feels appropriate. The updated changes will be updated on this page to maintain transparency.
Customers should regularly review this policy in order to be aware of any changes. With the help of the services of th Antiviral Care, you understand the conditions stated in this Cancellation Policy and accept them.